View information on iOS
You can view the following information:
View token information
Help Desk staff may ask you to supply token information when dealing with a support request.
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Open the SafeNet MobilePASS+ app.
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Select the settings icon
on the token.The following token information displays:
- Provider Name: The token provider name
- Account Name: The token name
- Serial Number: Unique identifier for the token
- OTP Mode: Method used to generate passcodes (time-based or event-based)
- Policy String: SafeNet MobilePASS+ policy
- Policy Level: Token structure and characteristics
- PIN Type: None/Token/Server
View SafeNet MobilePASS+ app information
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Open the SafeNet MobilePASS+ app and select Settings.
View the token enrollment log
You can view a log of SafeNet MobilePASS+ events and send a file of the log to a recipient. This may be requested by your Help Desk to assist with resolving an issue.
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Open the SafeNet MobilePASS+ app and select
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To share the logs, select Share Enrollment Logs.
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Select an email application.
Use an email application to send the log file.
A zip file of the log is attached to the email message.
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Enter the email address, (optionally) type a message, and then select send.
View push authentication history
To view the token push authentication history:
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Open the SafeNet MobilePASS+ app.
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Select the settings icon on the token.
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Select Push Authentication History.
Only the 20 most recent authentications display.
Light or dark theme
To set the viewing theme to either light or dark for the SafeNet MobilePASS+ app:
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Open the SafeNet MobilePASS+ app.
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Select Settings > Display & Brightness.
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Select either of the two themes:
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Light
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Dark
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View the Welcome tutorial
You can review the Welcome tutorial at any time.
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Open the SafeNet MobilePASS+ app and select the menu menu icon icon.
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Select Settings.
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Select Welcome tutorial.
You can now proceed through the welcome tutorial again.
